Tenacity Products, LLC warrants your purchase against defects in materials and workmanship for a period of 1 year from the date of purchase. Please note that natural variation in wood is normal and does not constitute a defect. As these items are hand-made, minor deviations may exist and do not constitute defects. Damage due to rough wear or improper handling is not covered. We reserve the right to determine whether or not a manufacturing defect exists and if so, we will repair or replace the defective glasses with the same or a comparable style. If repair or replacement from our current offering is not possible, we will refund your purchase.
Proof of purchase must be provided with a picture or scan of your store receipt or bank statement showing purchase date and retailer name or with your order number if purchased on our website www.WearSpeckies.com. We also ask that you provide pictures of the defect if at all possible.
Please contact us directly regarding your claim. Retailers are not authorized to provide warranty service. Warranty claims can be filed on our website www.WearSpeckies.com or you may contact us at CustomerCare@WearSpeckies.com. We will provide you with a Return Authorization number and return shipping instructions.